Return & Refund Policy
Last Updated: 19-02-2025
At AROVI, we strive to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or refund as per the policy outlined below.
1. Eligibility for Returns
You may request a return if:
- The product received is damaged, defective, or incorrect.
- The product is unused, unopened, and in its original packaging.
- The request is made within X days of delivery (as per our latest return policy).
Non-Returnable Items:
- Opened, used, or tampered products.
- Items not in their original packaging.
- Products damaged due to mishandling after delivery.
2. Return Process
To request a return, follow these steps:
- Email us at contact@arovi.in with your order number, reason for return, and images (if applicable).
- Our team will review your request and, if eligible, provide return instructions.
- Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.
3. Refund Policy
If your return is approved, the refund will be processed within X business days after receiving and inspecting the product. The refund will be issued using the original payment method.
Important Notes:
- Refunds for online payments will be credited to the same payment source.
- If you paid via COD (Cash on Delivery), we will provide a refund through bank transfer or store credit.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
4. Exchange Policy
- We currently do not offer direct exchanges. If you need a replacement, please place a new order and request a return for the existing one (if eligible).
5. Cancellations
- Orders can be canceled before they are shipped. Contact us as soon as possible if you need to cancel an order.
- Once an order is shipped, cancellation is not possible.
6. Contact Us
For return or refund requests, please reach out to us:
📧 Email: contact@arovi.in
📞 Phone: +91-8088504219
By purchasing from our website, you agree to this Return & Refund Policy.